Return and Refund

For customers within the EU

Right of withdrawal:

  • You have the right to cancel an order within 14 days of receipt without giving any reason.

Return procedure:

  1. Notify us within 14 days via jornleuverink20@gmail.com

  2. Return shipping costs are the customer’s responsibility.

  3. Product must be unused and in original packaging.

  4. After receiving and inspecting the item, you will receive a refund of the purchase price, excluding shipping costs.

Exceptions:

  • Damaged or incorrectly delivered items are fully refunded, including standard shipping costs.

  • Items that are used, damaged, or not in original packaging are not eligible for a refund.

 

For full step-by-step instructions, download our Return Instructions (PDF): https://cdn.shopify.com/s/files/1/0983/7317/3587/files/SUITCASEPRO_RETOURINSTRUCTIES_b95a987f-0ec9-4882-a654-046283ef518f.pdf?v=1758792725